Effective 10/01/2009, for Hong Kong End-users' and Resellers' RMA shipments, please use the following address. The previous Kwai Chung address will no longer be valid.
Hitachi Global Storage Technologies Inc.
c/o CEVA Logistics
1/F, Tradeport Logistics Centre,
Hong Kong International Airport,
No. 21 Chun Yue Road, Lantau,
Hong Kong
The following steps are required if you have a faulty drive and need to return it.
1 - Is My Drive Defective?
Before requesting a return material authorization (RMA), please review the following topics to see if the problem can be corrected.
2 - Is My Drive in Warranty?
With your hard drive's serial number, check to see if your drive is still
covered under Hitachi's warranty using the tool below.
3 - RMA Request Process
If your drive is valid for warranty, you can create an RMA online by clicking the button below.
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